As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times. Your security while shopping with us online is a priority. How secure is my payment and personal information? We accept VISA, Mastercard, ApplePay, GooglePay and ShopPay. If your order is lost or damaged in transit, or you have not received your order within 7 business days after shipment, please drop us a Message or an email at so that we can assist you further. My order arrived damaged/I have not received my order. However we are unable to accept any returns, exchanges or cancellations once your order has been processed and/or fulfilled. You may contact us on Messenger, or via email at as soon as possible with your order number and desired changes, and we will do our best to fulfill your requests on a best-effort basis. What if I changed my mind on a product/my order? We are also unable to cancel or refund any orders, and we will not be liable should your order be delivered to the wrong address. We will not be able to make any changes after your order has been processed and/or fulfilled. If there is a mistake in the delivery address, please contact us on Messenger, or via email at immediately with your order number and desired changes, and we will do our best to fulfill your requests on a best-effort basis. If you require us to hold it for longer, please contact us by replying to your “Ready for Pickup” email, or drop us a message at with your order number. if the order was ready for pickup on Saturday 10 Sep, we will hold your order till 8 Oct. No refunds or exchanges will be allowed for late pickups as we are unable to restock or resell your order items.Į.g. Please note that we will only hold your order for up to 4 weeks, after which we reserve the right to discard your order. Remember to have your order number and said email ready for a seamless pickup process. Once you have received the “Ready for Pickup” email confirmation, you may drop by our stall anytime from 8am-1pm, Tue-Sun, to pickup your order. Orders on Fridays will be processed the following week. Self pickup orders are collated once weekly on Fridays (place your order by Thursdays), and will be ready for pickup on Saturdays. Your local customs office will be able to assist you with any further information regarding taxes, duties and customs. Please note in accordance with Singapore export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes. Please drop us an email at or use the Contact Us form with your order requests.Īny additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. If you are based overseas, but can’t live without your coffee fix, we will be happy to assist you. Orders placed on this website can only be delivered within Singapore. We currently do not delivery to the following areas:įor shipping to these areas, please contact us directly via the Contact Us form or email us at you ship internationally? If your order has been shipped, your tracking number with our respective delivery partners will be displayed accordingly. Of course you can! Simply click on the "View Order" button in your order confirmation email to do so. Online orders are processed and shipped from Singapore. You may experience slightly longer delivery times during peak periods (sales or promotions), or due to other unforeseen delivery issues that are beyond our reasonable control. Please note: Shipping times are a guideline and subject to change. If there is no suitable location, drivers may also contact you for your advise. workplace) where someone will be able to sign for it on your behalf, in order to avoid any delays in delivery.ĬOVID-19 UPDATE: To keep you safe as well as the delivery drivers safe, deliveries will be contactless and left at your doorstep or in a safe place. If you are unable to be home to receive the parcel, please select a delivery address (e.g. To ensure that your parcel is delivered safely and securely, you will be asked to sign for the delivery. Please allow 2 working days for us to process your order, following which delivery should take between 1 to 3 business days. Please refer below for shipping rates: Below $50
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